Core Value Focus: EXCELLENCE

During the end of 2017 our volunteer team is focusing in on our core values which make up the acronym CARED. You can read more about our mission, vision, and values on the “about us” part of our website, but for today we want to focus in on our fourth value (the one we’re highlighting for the month of November). The E stands for EXCELLENCE. One of our shift leaders, Victoria Bragg shares her thoughts below on how we can demonstrate this value in how we serve. 


Imagine this: a guy walks into QuestCare. He has shoulder length dark hair and is dressed in a white robe. He comes to the front desk and asks for help with the paperwork. The man is so kind and has these deep eyes that see right into your soul. How could you resist helping?

So you take the paperwork and ask, “What’s your first name?” He replies, “Jesus”. You look up at him thinking he must be crazy but he just looks straight back at you with those beautiful eyes. Then you say, “What’s your last name?” He says, “Christ, that’s C-H-R-I-S-T.” At this point, you’re thinking, “seriously dude?’ Then you ask him, “What are you here for?” He says, “A sore throat,”  So you turn over the paperwork and ask him to sign the back. You hand him a pen and when he takes it you notice the holes in his hands. Oh my!

This imaginary scene reminds me of Colossians 3:23-24:

“Whatever you do, work heartily, as for the Lord and not for men, knowing that from the Lord you will receive the inheritance as your reward.”

How do we work for the Lord? Why is one of our core values to do our work with excellence?

Excellence is not the same as perfection. Excellence is doing the right thing to the best of our ability. We know that perfection is unattainable (Romans 6:23). When we do things with excellence we have a heart that is full of joy and an attitude that pleases the Lord. Perfection leads to frustration with ourselves and with others.  Excellence flows from a joyful, fully engaged heart. By doing things with excellence at QuestCare we have a chance to glorify God and shine our light to show others who He is.

There are specific ways that the staff at QuestCare has made it possible for both volunteers and staff to shine professionally. One way is through our computer templates which allow us to enter patient information accurately and efficiently. We also work as a team to keep our facilities clean and presentable. Additionally, we follow the clinic flow of procedures to be efficient and effective which allows us to spend relational time in patient rooms. When we follow these standards and procedures with excellence it causes our patients to see something different and ask us where it comes from. What a chance to share Jesus with them!

And at the core of it, our desire is to treat the many special people Jesus brings through our doors with excellent care. I was reminded of how important this was just last week. I called for my patient to come back to be seen from the waiting room, but he was not there. Then, I looked out the window and found him taking a puff of a cigarette. His lack of being in the lobby ready for me and how he took care of his body had my mind wander into judgement. I thought, “No wonder you’re here buddy, you’re killing yourself by smoking.”

I took our patient back to the room.  He patient looked Middle-Eastern and was there for chest pain. As I used the language line to ask more questions about his symptoms and what he thought might be causing them, I was surprised to hear one of his answers.

“I was tortured in a prison two years ago.”

I noticed that he was wearing a silver cross around his neck. I asked the interpreter, ”What happened in prison and why were you tortured?” The patient’s eyes began to fill with tears as he shared how he had been beaten and his ribs had been broken. He explained that in his home country you would be tortured if the authorities found out that you are a Christian.  He said, “I was tortured for my faith in Jesus Christ.”

In that moment, God opened my eyes to greatly respect my patient. And in my mind’s eye I saw a glimpse of Jesus pass by and whisper to me, “Truly I tell you, whatever you did for one of the least of these brothers and sisters of mine, you did for me.” (Matthew 25:40)

Think back to that opening scene of Jesus checking into the clinic. At QuestCare and in life, we will most likely not see Jesus in the flesh or have the chance to check him in as a patient and give Him excellent medical care. BUT we can be sure that one day we  will stand before him and look into His eyes and see his hands that bear the marks of the work he did with excellence when He lived a perfect life on the earth and died to save us. And hopefully, He will look at us and recount the times we treated His people, His followers, and the hurting in this world with excellence. He might say “I saw how you treated that person who was yelling at you. I saw you with that patient. I saw you stand firm in your love for your children. I saw you fight for your marriage. I saw you pursue your community. I saw all of that. You did that for me.”

At QuestCare we work to maintain a standard of excellence not only because it glorifies God but also because we never know who will come through our doors next. Jesus tends to show up in these patient rooms more often than we think.